Send-a-problem Infographic for PIDP3250 (Assignment #1)

Choosing of Engagement Strategy:

  • I chose Send-A-Problem from Barkley’s list of SETS (Student Engagement Techniques from Barkley 2009, p 267)
  • The reason I chose this strategy was to apply it to a specific situation in which I work as a volunteer coordinator/facilitator.
  • I was intrigued by the possibility of students generating their own problems rather than having predetermined problems given to them. This would open up the possibility of students taking ownership of the very problems they were trying to solve because they themselves came up with them.
  • I had to customize the strategy quite a bit to remove it from the typical higher-ed student focused classroom into a non-profit volunteer context where instead of students we had ‘participants’ who were there to solve real-life problems that were generated by themselves through initial brainstorming.
  • As I went into the implementation of the technique, I noticed there was a fair amount of flexibility to adapt this SET for the NGO context, especially when Barklay states “Allow students to generate their own list of problems that they would like to see the class solve” (Barklay 2009, p. 270). This fits perfectly into the context I am in, which I believe would enable the participants to be even more motivated and engaged to discuss and come up with solutions to the problem, because those problems would pertain directly to them.

Technical Process:

  • Started by looking over infographic creation tools such as pikochartCanva and Venngage
  • Decided to go with Microsoft Publisher because it allowed for more flexibility although a slightly outdated set of graphics/fonts
  • Converted to .png/.jpeg from pub to get the Infographic effect.
  • Reflecting on this process, I found it much less intimidating than I initially thought from a technical point of view, providing I had the right tools for it (pikochart for example simply didn’t give me enough arrows and curved lines to my liking).


Barkley, E. F. (2009). Student engagement techniques: A handbook for college faculty. John Wiley & Sons.

Angelo, T. A., & Cross, K. P. (1993). Classroom assessment techniques: A handbook for college teachers (2nd ed.) San Francisco: Jossey-Bass.

Decision Making and Problem Solving. In: NCVO—Know How Non-Profits. Accessed on November 1, 2015 from:

Send-a-Problem Infographic

Creative Commons License
Send-a-problem Infographic by Barish Golland is licensed under a Creative Commons

Attribution-NonCommercial 4.0 International License.

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